Management

When a patient complains to you or a team member, you really need to listen. If you don’t, it may end up costing your practice thousands of dollars in lost revenue.

For Dr. Marc Cooper, it’s not a matter of if group practices will change the way dentists practice their craft, it’s a matter of when.

Flexibility is the name of the game in today’s dental insurance world. Administrative roles have shifted greatly in recent years to include the growing, evolving role of insurance in the dental office.

It can be complicated to keep track of everything happening around your lab. After all, you work hard on the bench top each and every day, providing your clients great esthetics and long-lasting quality-and then you have to run a business and all that comes with that.

Many of the dental leaders I speak to say that they are one person at work, and when they get home they become themselves.    Sound familiar? 

While benchtop work is important, it’s also important to properly manage your lab and your cases in order to make sure your work is as efficient and cost-effective as possible.

As many of you are aware, patient privacy and data security has taken center stage over the past two decades. It started with HIPAA in 1996, then the HITECH Act in 2009 and the “final” HIPAA law, the Omnibus Rules, that were enacted in March 2013 with a September 2013 deadline. For many practices, the rules and regulations are a paradigm shift in how you need to practice.