Practice Management

A dental practice employee embezzles greedily from her employers. Why did she do it, and how can dentists ensure it doesn't happen to them?

Here are some of the highlights of this year’s conference to use as you plan your trip to Boca Raton, Florida, for this year's AADOM gathering.

External marketing may work for some dental practices, but oftentimes the ROI isn't worth the effort. See how internal marketing can be a lot more effective - and much less expensive.

In previous articles in this series, we have explored many of the HIPAA rules and regulations that affect dental practices. While many of these involves areas familiar to dentists, such as data backup and antivirus software, a number are less well-known, but just as critical. One of this is something called patch management.

Why on Earth do we love to give scripts to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.

Why on Earth do we love to give scrips to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.

Bullying. We hear so much about it in the news today. It's no longer the mean boys that beat up kids for their lunch money or even the mean girls that don't invite other girls to the mall.

As is true with all businesses, reputation is everything. Your practice’s reputation is worth fighting for and investing in. You work hard to build up your practice when you first begin in this industry, but you need to work even harder to maintain the reputation that brings you a consistent patient base and exceptional staff.

Let’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.

Remember the Skeleton Dance? You know: the foot bone’s connected to the ankle bone, the ankle bone’s connected to the leg bone... Many of us learned it in school to help illustrate how the parts of our body work together to function. This song, with just a few changes, can just as well apply to your dental practice, the telephone’s connected to the appointment book, the appointment book’s connected to the daily production, the daily production is connected to the net income…

It’s true – there’s no stopping the passage of time, but there’s got to be a way to get it on your side. As practice administrator, the clock can be a fierce taskmaster and is hardly your best friend. Sometimes things go wrong and difficult situations occur in even the most efficient practices, but the test is not what will go wrong. It’s how we handle these challenges.

You don’t want to be in the position of the New York dentist who was fined more than $5,000 for failing to present proper I-9 forms for employees at his dental office.

Aside from on-the-fly training and “shadowing” during working hours, few dentists make a strong commitment to providing training to help administrative team members perform better, says Dr. Roger Levin.

Novonee.com, founded by Dayna Johnson, is the first digital community of its kind dedicated strictly to Dentrix® users.

As a dentist you regularly interface with your patients and your community, making you a public figure and the target of online and offline discussion. How patients discuss you, in a good or bad light, can be strongly influenced by you and your team. In essence, much of their opinion of you is shaped by how you present yourself and your practice - and whether they agree that you live up to those expectations.

Carestream Dental has launched eConnections, an all-in-one solution to help oral health care professionals manage, market and grow their practices.

Worried? Frustrated? Overwhelmed? Immobilized? You may have had one or several of these reactions to the economic downturn of the past few years or as you think about selling your practice in the next few years. You might be asking what your next steps should be. Maybe you don’t have a financial advisor, or if you do, you might wonder if your current plan-or advisor-is really the best for you.

No one would argue that dental school is expensive. As a result, many dentists begin their career servicing a massive load of debt. How should dentists tackle this debt load while saving for short- and long-term goals?

Convergent Dental Inc. has released Solea 3.0, new software that enhances Solea’s® anesthesia-free and blood-free performance. Convergent Dental has simplified the all-tissue dental laser’s workflow to allow dentists to cut any tissue without changing any settings.

Since its inception, the Affordable Care Act (Obamacare) has been a concept that dental practices have struggled at times to understand and implement.

We live in a world of instant gratification, surrounded by digital technology that fuels this hunger for immediate knowledge. How many times have you been out with friends and someone asks a question that no one can answer handily?

Among the features are, within the chart in Dentrix, clinicians can see all of the patient’s DEXIS images in one place with just the click of a button.

Henry Schein Celebrates TeamSmile's 10 Years of Partnering with Professional Sports Teams and Oral Health Professionals to Provide Free Care to Underserved Children. Henry Schein Donates $50,000 in Oral Health Product, Equipment, and Transportation to Support 2016 TeamSmile Programs Throughout the U.S.

HelloPatient, from tab32, is described as the most comprehensive Customer Relationship Management (CRM) software encompassing modern communication features

Attrition is devastating to a practice, and not for the reason most practitioners think. Many assume that they are only losing revenue from one patient, and that there is always another new patient around the corner to make up the difference. However, loss of patients not only results in revenue loss but also in added expenses in marketing and onboarding new patients so the practice can maintain patient flow.

A harmonious office is a successful office. While we don’t always think of it in these terms, we all strive to create an efficient, cohesive, unified office where each team member works together and every process is streamlined.

It’s no secret dentists have come to rely on social media as an integral cornerstone of their marketing campaigns. There’s no better or easier way to reach and engage with your patient base than to post inviting content on social media profiles including Facebook, Twitter and Instagram. However, not every dental team may understand the best ways to do this.

It’s no secret dentists have come to rely on social media as an integral cornerstone of their marketing campaigns. There’s no better or easier way to reach and engage with your patient base than to post inviting content on social media profiles including Facebook, Twitter and Instagram. However, not every dental team may understand the best ways to do this.