Management
4 ways to help your dental colleagues battle depression and mental illness
October 8th 2013When news broke last week that Miriam Carey, a dental hygienist from Connecticut, had rammed her car into barriers at the White House and then led police on a mad chase that ended with her death near the United States Capitol, many wondered a simple question: “Why?”
7 tips on how to handle an irate caller [VIDEO]
August 19th 2013Telephone skills are critical to establishing and maintaining excellent relationships with patients. But sometimes that's not easy! From time to time an angry, or irate, patient calls testing all of your telephone skills, your people skills, and your patience.
The 5 most common hiring mistakes that are hurting your practice
July 23rd 2013In this new practice management column, Penny Limoli of Limoli and Associates shares tips and advice to help your dental practice thrive. This month, she kicks off the series with advice to help ensure you hire the right people who can help make that happen.
The secret answers to better telephone skills
January 30th 2013All your marketing dollars go to waste if your secretary isn’t well-trained to handle new patient phone calls. You may invest thousands in direct mail, website upgrades or tens of thousands in television commercials because you need new patients.
Top 5 mistakes dentists make when hiring employees
July 6th 2012The hiring process is hardly ever enjoyable; the paperwork alone can be enough to drive anyone insane. Unfortunately, this long, exhausting process is unavoidable. If you’ve said, “I know I need a good team, but it is too hard to find the right people,” chances are you’ve made some mistakes during the hiring process. Here’s a breakdown of the top 5 mistakes dentists make during the hiring process, and how you can avoid them.
A reading list for the evolving dental team
June 12th 2012DPR editors have compiled a list of must-read books with your dental practice's management goals in mind. The concepts and ideas conveyed through each book can easily translate into your dental practice, among your staff and even your patients. #2 New York Times Best Seller: The Power of Habit: Why we do what we do in life and business