Front Office

It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.

Let’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.

Do you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.

Once you begin taking steps toward improvement within your dental practice, you can start keeping your profits in your practice and out of the toilet. Here are six ways to do that.

Lisa Marie Spradley, the 2014 Office Manager of the Year, has some words of advice on dental fees and the role of the dental office manager in setting them.

"It isn’t difficult, but it takes team cooperation, new thinking, and practice." That's the mantra from author Patti DiGangi in this article.

There’s no question that the phone can be one of the best parts of your dental practice. It can also be one of the worst parts as well. Here's what you need to know.

When a new patient calls your office, do your staff members give them a great phone experience?

o you want your dental practice to grow? For a dental practice, growth comes from new patients.

When I moved to New York, I was still on the insurance plan of my company, which was headquartered in Oklahoma. What was a great benefits package in Oklahoma was slim pickins in New York City, and I was forced to choose between two or three dentists within all five boroughs who would accept my insurance. Naturally, I chose the one closest to me (after checking his Yelp reviews, of course).