Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
What is the first impression your new dental patient has of you?
November 13th 2015What is your patient thinking when he or she first meets you? I hate to say it, but you need to think about this. What do you see when you look in that proverbial mirror? Here are three categories to keep in mind when making a first impression.
How you often react (and how you should react) when you're fired from the dental practice
September 8th 2015“Your job is being eliminated!” Those are words you never dream you’ll hear … but this is reality and you are really hearing, “You’re fired.” Your first thoughts are of shock. Why are they eliminating my job? I don’t get it.
The nasty truth about sexual harassment in the dental practice
June 4th 2015Have you ever been sexually harassed? I am not talking about the workmen down the street who whistle at you when you walk by (but, that is harassment as well). What I am talking about is whether you have ever been uncomfortable with something your boss said or did to you in the dental practice.