Support self-care to sustain your most important assets: Your hygienists

Dear Bethany: My dental hygienist is asking for a few extra minutes between each patient to engage in self-care. Isn’t this just a new buzzword for taking a break?

Dear Doctor: Actually, the ancient Greeks were masters of self-care or philautia long before the concept went viral on social media. I highly advocate for the ability of all hygienists and all staff members to partake in intermittent self-care breaks throughout the day.
The cumulative nature of self-care is similar to musculoskeletal disorders (MSDs)-however daily self-care promotes higher productivity, comfort, and quality of life. Meanwhile, daily microtrauma on the body could end a career!  
The impact of team members neglecting self-care has far-reaching implications for the dentist. For example, a dental practice’s bottom line suffers when your hygienist misses work because of musculoskeletal pain:

• Over $1,500/day in lost productivity

• Temporary RDHs are more expensive

• Patient treatment is not as effective with temporary RDHs

• The dentist’s Workers Comp premiums can skyrocket when claims are made

The front office generally controls a hygienist’s schedule. Therefore, completing countless daunting tasks while needing to maintain a structured, time-efficient atmosphere is a constant challenge. Also, they are responsible for meeting production goals and making each patient’s experience comfortable.

The obligation to be a courteous and professional team player while continuously striving for optimal patient outcomes in a fast-paced, environment can cause mental and physical exhaustion. A hygienist requires the need to take micro-breaks because tomorrow will be a rinse and repeat of yesterday, with unquestionably a few surprises and multiple schedule changes at a moment’s notice.
Why should you empower and motivate your staff members to care for their overall well-being?  Because studies show, stress reduction through self-care leads to higher production and delivery of optimal customer care1. Also, self-care results in less employee absenteeism, which reduces the business’ financial liability. Research shows that U.S. employers lost $530 billion in 2017 du e to acute illness, chronic conditions, and workers’ compensation claims2. Investing in your team’s satisfaction is investing in your patient’s satisfaction.
Every day, many hygienists place an extreme physical toll on their mind and body (Figs. 1-2). The body is faithful until it breaks. But as we age, the body can no longer adapt to the pain, high stress, or improper ergonomics. The complete elimination of mistreatment of our bodies is not realistic; however, practicing mindful awareness when retreating to detrimental behavior patterns, and choosing the best self-care practices from here forward can assist the body with therapeutic repairs.

Fig. 2

What can you do to optimize your teams’ musculoskeletal health?

• Provide chairside stretching wall charts (see ErgoVault, details below)

• Ask the front office to avoid scheduling heavy calculus patients back-to-back

• Provide access to evidence-based ergonomic videos and articles.

• Implement an ergonomic incentive program: offer to pay a certain percentage for ergonomic loupes for the hygienist. Then kick back $200/year for each year after.

Many of the above resources are accessible in Dr. Valachi’s ErgoVault, which contains a plethora of research-based dental ergonomic resources, including chairside stretching wall charts, eBook, ergonomic videos,  and much more. To access Dr. Valachi’s ErgoVault, visit posturedontics.vipmembervault.com.