Patterson Dental, Vyne Dental Working Together to Assist Eaglesoft Customers with Insurance Claim Processing Delays After Security Incident

Image Credit: © Vyne Dental

Vyne Dental and Patterson Dental are working together to deliver quick support to Eaglesoft customer dental practices that were affected by a security incident that has slowed insurance claim processing.

The collaboration between Vyne Dental, a leading provider of dental revenue technologies, claims processing, and electronic health information exchange for all-sized dental practices, and Patterson Dental comes at a critical time. The main objective of the announced joining of the 2 companies’ efforts is to ensure uninterrupted operations and continued high-quality patient care for dental practices nationwide. A recent cyber incident impacting Change Healthcare resulted in many dental practices being unable to process insurance claims, which has had a big impact on customers, according to Patterson Dental.

"As market leaders in revenue cycle management solutions, we recognize the urgent need to address the challenges our industry faces," says Steve Roberts, chief executive officer, Vyne, in a press release. "Through our collaboration with Patterson Dental, we are committed to delivering expedited solutions and unparalleled support to dental professionals navigating through this difficult period."

Tim Rogan, president of Patterson Dental, adds in the press release, "We are fully committed to providing a fast resolution to our customers experiencing this challenge. Patterson has always strived to put the needs of our customers first and we have worked diligently with Vyne Dental to provide a rapid solution. We are confident in Vyne Dental's ability to support our software customers."

To restore business continuity for its customers, Patterson has expanded its Eaglesoft claims processing and insurance services to include Vyne Dental. The move is designed to ensure rapid resolution of insurance claims and attachments, real-time eligibility checks and electronic remittance advice (ERA).

Key benefits from the partnership include:

• Rapid resolution of insurance claim processing delays
• Tailored support services to meet the specific needs of affected practices
• Access to cutting-edge technology and innovative solutions to optimize practice efficiency

Vyne Dental shared from immediate user feedback in a press release.

"Seamless and self-explanatory."—Anna, Office Manager at Matta Family Dentistry. "It was super easy to get started, just follow the instructions and you'll be golden."—True Smiles Dental. "Pretty easy!"—Tina, Main Street Dental at Weatherford, Texas.

For further information and assistance, dental professionals are encouraged to call 317-647-3302 or visit vynedental.com/chg-patterson for immediate support.

Vyne Dental offers innovative technology and strong support to dental professionals nationwide. Vyne Dental is part of the Vyne family of industry-leading information exchange, revenue acceleration and communication solutions for healthcare. Vyne Dental solutions are strategically developed for dental practices, healthcare providers, and insurance plans and payers, to facilitate the secure exchange of health information in a digital, end-to-end revenue accelerator that optimizes cashflow while helping to reduce associative costs.

Patterson Companies, Inc connects dental and animal health customers in North America and the U.K. to the latest products, technologies, services, and innovative business solutions that enable operational and professional success. The company has a comprehensive portfolio, distribution network and supply chain, as well as a dedicated, knowledgeable team that delivers unrivaled expertise and unmatched customer service and support, Patterson states.