Monday's Patient Tip of the Day - Week 2

Remember it’s not always about money. Sure, cost is typically a factor when a patient says no to treatment, but you shouldn’t assume that’s always the reason patients don’t want to proceed, said Kathleen O’Donnell, director of consulting at Jameson Management.

To find out the real reason patients opt to skip treatment, take the time to talk with them about their concerns. Maybe they don’t understand the importance of getting the work done or they’re scared of what all the treatment entails.

You have to pay attention to your patients’ verbal and nonverbal cues if you want to know what’s holding them back from treatment. Money may be a factor, but if they’re educated about what will happen if they don’t go through with the procedure and feel like they have a dentist who listens to and address their concerns, they’re more likely to get the treatment they need. Take the time to explain everything and let them know they don’t have to rush into a decision. Pressuring them isn’t the way to get them to yes; educating them is.

Your patients are your practice. Without them, where would you be? You have to know the best ways to attract them to your practice, get them to accept treatment and make them happy, life-long patients.

That’s where we can help. Check back regularly for tips on how to keep your patients happy, healthy and loyal.