The List: Top 7 ways to handle difficult employees
Having issues with difficult employees? Check out DLP's top seven tips for dealing with tricky interpersonal conflicts in the workplace.
Having issues with difficult employees? Check out DLP's top seven tips for dealing with tricky interpersonal conflicts in the workplace.
01. Listen
Before you jump to making a decision, set up a meeting with the employee just to listen to them. Are they being difficult because something is genuinely wrong? If so, seek to fix the problem first.
02. Ask yourself: Is it them? Or is it me?
Sometimes, conflict can stem from personality differences. Seek to understand whether the issues with an employee stem from real problems or from personality clashes. If the latter, consider giving all staff (including yourself) the Myers-Briggs test and then set up a time to discuss your personalities and how best to communicate with one another.
03. Institute a system
When dealing with a difficult person, chances are emotions are running high. Putting a disciplinary plan in place before emotions come into play will make the conflict smoother. Consider hiring a management consultant to put together a plan that will be fair and effective.
04. Don’t back down
If you have a good, fair system in place, stick to your guns.
05. Be professional
No matter what happens or what kind of words are said (or emails sent), maintain your professionalism and don’t get sucked into a petty grudge match.
06. Be kind, regardless of what happens
You’re the employer, in a position of power over the employee. Be kind and gracious, even if the employee isn’t. It’ll go a long way toward making your own leadership that much better.
07. If necessary, part well
Sometimes, it’s impossible to salvage a working relationship. If that happens, part as well as you can. Be charitable, and remember that you’ve done the right thing for yourself and for your business.
