Misty Absher Clark is Vice President of Creative Services for Jameson Management, an international dental management, marketing, and hygiene coaching firm. Incorporating her expertise in branding, marketing strategy, social media, and customer service, Misty brings energy and information to dental practices nationwide. For more information on Misty, her webinars or Jameson services, log on to www.jamesonmanagement.com or call (877) 369-5558.
7 tips on how to handle an irate caller [VIDEO]
August 19th 2013Telephone skills are critical to establishing and maintaining excellent relationships with patients. But sometimes that's not easy! From time to time an angry, or irate, patient calls testing all of your telephone skills, your people skills, and your patience.