Weave’s New AI-powered Platform Streamlines Processes and Enhances Patient Interactions

Featuring an AI-powered Assistant integrated into the platform, Weave has launched a fully redesigned experience that helps dental practices communicate, operate, and grow.

Weave, a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, just introduced its modern, intuitive interface that integrates powerful AI tools, enhanced communication, scheduling, and billing and payment options directly into communication workflows. It is designed for simplicity and efficiency, and the platform improves practice operations by consolidating tasks into a more unified, simpler system.

“We have reimagined the Weave platform based on extensive feedback, bringing a more powerful and flexible experience to our customers,” Branden Neish, Chief Product and Technology Officer at Weave, says in a press release. “Every feature has been carefully crafted to enhance daily operations, elevate patient interactions, accelerate billing and payments cycles, and simplify practice management. Thousands of locations have already migrated to the new Weave and are experiencing the benefits of streamlined processes and more impactful patient interactions.”

In June, Weave announced its multi-practice enterprise experience platform, designed to specifically meet the needs of practices with more than 1 location, including dental service organizations.

With the AI-powered Assistant integrated into the platform, the new Weave helps customers craft personalized responses to reviews, write professional branded emails, and automate tasks like message tagging and voicemail transcriptions.

At last year’s Greater New York Dental Meeting, Neish spoke with Dental Products Report about Weave AI and why artificial intelligence is changing the dental sphere. Click here to watch the video.

Boosting Productivity with AI

With Weave Call Intelligence, healthcare providers can easily extract actionable insights from call data through automated call categorization and revenue opportunity identification, the company states. This innovative AI-powered product provides a comprehensive understanding of patient and client interactions, empowering practice owners and office managers to make data-driven decisions that can drive practice growth.

Streamlining Processes

The new Weave features a familiar, flexible design that streamlines tasks with fewer steps and clicks, while custom themes enable users to personalize their experience. The Weave window can expand to fullscreen for a comprehensive view or shrink to fit seamlessly alongside the practice's system of record. A fully customizable dashboard places the most essential elements front and center, providing a helpful overview of the day. The new Weave is available via a Mobile App, Desktop App, or any web browser, providing seamless access across multiple platforms.

Seamless Multitasking

The platform now enables seamless multitasking with features like pop-out texting and team chat, allowing users to text patients, chat with staff, and view the calendar simultaneously. Users can toggle between locations to access 1 or all locations simultaneously and configure forms, messages, and other settings once for a single or multiple locations with ease, according to Weave. Security and software updates are installed automatically, ensuring the platform stays up to date without any extra effort.

Smarter Scheduling

Weave's new Schedule View and Schedule Pulse offer enhanced calendar management and appointment tracking, making it easier for practices to stay organized. Additionally, the Schedule Send feature allows staff to compose and schedule text messages to send at the user's preferred time, ensuring timely communication with patients.

The new Weave is now available to all customer locations at no additional cost, enabling practices to manage operations more effectively while keeping patient care at the forefront. For more information, visit getweave.com.