The top 10 most-viewed dental videos of 2013

These are the dental videos that have generated the most buzz throughout the last year.

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10     4 steps to prepare your team for emergency scenarios

Dr. Brad Guyton of Jameson Consulting addresses every practice's worst nightmare: a 911 emergency.

9     3 tips to convert a phone call into a patient

It can be tough bringing in new patients to the dental practice. Jill Nesbitt, MBA, dental consultant and office manager, gives you some ideas on how to close new patients.    

8     7 ways to help patients understand their dental plan

Here we go over some of the contract limitations and exclusions found in various plans and why you need to explain them to your patients.

7     How to complete a posterior restoration with Nexus RMGI

In this Technique Geek clinical video, Dr. Mike DiTolla offers a video how-to demonstrating how he uses

Kerr Dental’s new Nexus RMGI cement

to complete a posterior restoration.    

6     How to make posterior composite placement easier

In this case, we present a video how-to of Dr. Robert Lowe demonstrating how he uses Kerr's SonicFill  bulk fill restorative resin to make posterior restorations efficient, easy and esthetic.

5     How to get the most out of your intraoral camera

  Penny Reed Limoli of Limoli and Associates on how to use your intraoral camera for increased case acceptance and fewer broken appointments.

4     3 people you cannot fire!

Hiring and firing isn't always easy. Here, Ali Oromchian, Esq. on the three people dentist employers have to treat carefully to avoid legal problems.

3     How to place a full crown on tooth No. 23

Using the

3M True Definition Scanner

, Dr. Brent Fredrickson demonstrates how to place a crown on tooth No. 23 in the lower anterior region.

2     7 tips on how to handle an irate caller

Telephone skills are critical to establishing and maintaining excellent relationships with patients. But sometimes that's not easy! From time to time an angry, or irate, patient calls testing all of your telephone skills, your people skills, and your patience.

1     6 tips on how to work with an upset patient or employee

It’s unavoidable. Sometimes during the work day, you’re going to be dealing with an upset person on the phone. Here’s how to handle the situation and reach a positive outcome.