Patient Voicemails are Automatically Transcribed with New Weave Feature

Patient Voicemails are Automatically Transcribed with New Weave Feature. Image credit: © Weave

Weave, a software solutions company, aims to revolutionize the way dental practices manage patient communication with the introduction of artificial intelligence (AI)-driven voice transcription. This innovative feature, known as Voicemail Transcription, automatically converts patient voicemails into text, streamlining the workflow for dental practitioners and their team members, per a press release from the company. Whether accessed through a desktop or mobile app, this feature significantly enhances efficiency and reduces the burden of time-consuming administrative tasks.

Chief Product and Technology Officer at Weave, Branden Neish, emphasized the significance of this AI-driven solution in the press release. “AI has exploded in popularity over the past year, and we’re taking steps to ensure Weave is delivering state of the art offerings that empower our customers to enhance patient experiences and deliver top of the line care,” Neish says in the press release. “AI will only continue to grow in popularity and daily use, which will have a transformative impact on the future of the health care industry. Weave customers that have already implemented AI into their practices claim they save an average of an hour a day with the technology.”

Weave's decision to incorporate AI-driven voicemail transcription into its platform is supported by data from a customer and consumer report conducted by the company. The report revealed that 65% of consumers are open to healthcare providers using AI tools in their practices. This finding underscores the readiness of both providers and patients to embrace AI-driven solutions in the healthcare sector.

One of Weave's users Matt Nejad, DDS, a dental practitioner based in California, expressed his enthusiasm for this new AI feature. “AI is the catalyst for a new era in health care,” Dr Nejad says in the press release. “Weave’s AI-enabled voicemail transcripts are a leap in this direction, providing automation and actionable insights that empower providers to focus on what truly matters: patient care.”

Voicemail Transcription is just one of several AI-driven features introduced by Weave. Other notable additions include Email Assistant and Response Assistant, which further enhance the capabilities of the platform. Weave's website offers comprehensive information on these new features, as well as resources to help dental practices seamlessly integrate them into their daily operations. These AI tools are expected to drive efficiency, improve patient interactions, and contribute to the ongoing transformation of the dental and healthcare industry as a whole, according to the press release.