Lighthouse 360 helps dentists combat cancellation problem

Web.com Group, Inc. a leading provider of Internet services and online marketing solutions for small businesses, anounced that Lighthouse 360, its award-winning patient communication software for dentists, can now automatically detect and fill costly, last-minute patient cancellations.

"For the last 10 years, Lighthouse 360 has automated tedious dental practice tasks so more than 11,000 dentists can focus on what's most important: their patients," says Gijo Mathew, Web.com's senior vice president of product and design. "Today, our product development team is tackling last-minute patient cancellations, which are the most costly and underserved problems in the dental industry."

Related article: Embracing the digital age

Lighthouse 360 was reportedly designed specifically to help dentists eliminate hours of manual work (16 hours per week on average) by automating daily patient interactions and office routines such as appointment reminders and patient reviews. With the new Fill-in feature, Lighthouse 360 addresses what has been cited in the Hartford Business Journal as a potential $30,000 per year loss for most dental practices.
 
The Fill-in feature is said to detect last-minute cancellations in a dentist’s schedule and automatically reach out to patients most likely to want the vacated appointment, such as those who are overdue for their checkups or have requested a more immediate appointment time. Once a patient has confirmed interest, the dentist simply approves the new appointment.
 
Fill-in is available at no additional cost to existing and new Lighthouse 360 clients.
 
Lighthouse 360 has been recognized by The Townie Choice Awards, one of the most prominent peer recognitions in dentistry and organized by Dentaltown Magazine. The software is also a Dental Product Shopper (DPS) Evaluators’ Choice. For a free demo of Lighthouse 360 and the new Fill-in feature, call 888-368-9101 or visit www.LH360.com/fill-in.