DEXIS Launches DEXIS Connect Pro for CBCT and Intraoral Sensor Devices
A new service platform for DEXIS CBCT and intraoral sensor devices automatically checks device health to inform support agents when its time for updates or equipment replacements.
DEXIS Launches DEXIS Connect Pro for CBCT and Intraoral Sensor Devices. Image credit: © DEXIS
Dental imaging leader DEXIS has announced a new proactive service platform called DEXIS™ Connect Pro that is designed to monitor device health of both CBCT and intraoral sensor devices. Harnessing the power of IoT [Internet of Things], DEXIS Connect Pro can check on device health and arrange support as needed. Incorporating this platform into the practice will enable practitioners to automatically receive both support and equipment replacements as needed, which will be a time-saver as well as boost practice productivity according to Brian Gooch, global product manager and marketing vice president at DEXIS.
“The ability to ensure top performance of our equipment in the field has increased the level of customer service we’re able to provide,” Gooch said in a press release from DEXIS. “Our goal is to maximize the consistent productivity of our clients’ digital workflows while also providing quick and confident solutions to any issues that may arise. This solution, combined with our knowledgeable customer service team, helps us deliver that experience.”
Devices that are included in DEXIS Connect Pro are ORTHOPANTHOMOGRAPH™ OP 3D™ LX, i-CAT™ FLX V-Series, DEXIS Ti2 Sensor, DEXIS IXS Sensor, and DEXIS Titanium Sensor. Through DEXIS Connect Pro, these devices will be monitored and maintained by more than 100 experienced DEXIS tech support agents. The customer service aims to be a particularly appealing element, according to DEXIS Connect Pro user and dental hygienist at Omni Dental, Amber Metro-Sanchez.
“DEXIS Connect Pro provides the kind of customer experience I’ve come to expect from DEXIS,” Metro-Sanchez said in the press release. “The knowledge that my sensor communicates with DEXIS support and that they’re ready to help me if I ever need it gives me peace of mind. They’ve always been so responsive and helpful, DEXIS Connect Pro really demonstrates the kind of attention to customer care and continuous innovation that I’ve grown accustomed to with DEXIS.”
To learn more about DEXIS or DEXIS Connect Pro, visit the website here.
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